Karnataka Bank Limited
Customer Complaint Analysis: 2008-09
a.
No. of compliants pending at the beginning of the year			21
Number of  complaints received from 01-04-2008 to 30-06-2008			45
Number of complaints disposed from 01-04-2008 to 30-06-2008			38
Number of complaints pending as on			28
b.
Sl.No.	Cause	Complaint received during the quarter
		01-04-2008 to 30-06-2008
1	Loans & Advances related.	7
2	Deficiency in customer service	17
3	Systems & Procedures	5
4	Staff behaviour	2
5	Collection of intruments OBC / BPC / Clearing etc.	3
6	NRI Accounts / Service	0
7	Recovery related	0
8	Miscellaneous	11
Total		45
c.
The time taken for disposal of complaints was as under:
Sl.No.	Period	No. of complaints disposed as on 30-06-2008
1	1-15 days	26
2	16-30 days	4
3	31-90 days	2
4	Beyond 91 days	6
Total		38