MoneyClickTM  Frequently Asked Questions (F A Q’s)

 

 

1) What is Internet Banking? What is special about Internet Banking?

 

Internet Banking is an additional service channel by your Bank to serve valued customers like you. Through Internet banking channel, you can access your Bank Account with an Internet enabled PC for transacting business or obtaining information. The access is available 24 hours a day, 365 days a year and you can operate your account anytime/anywhere at your convenience.

 

2) What is the URL for Internet Banking?

 

Our URL for Internet Banking is www.karnatakabank.com. Click on the link to go to login page.

 

3) What is MoneyClick all about?

 

Your Bank’s Internet Banking channel is branded as MoneyClick. MoneyClick is available at all Branches of Karnataka Bank (KBL), which are under core Banking solution. You can access your account(s) through your personal computer from your home, office or any location where you have Internet facility. The connectivity is offered through our website www.karnatakabank.com.

 

4) What infrastructure should I have to avail of MoneyClick?

 

All you need is PC at your location with a minimum configuration of

1)      Computer Chip with Memory of 32 MB RAM and above.

2)      Internet Explorer 5.5 and above.

3)      A modem for logging on to the Internet

4)      A telephone connection

5)      Internet connection.

 

5) How safe is MoneyClick?

 

MoneyClick is operated through KBL’s dedicated Web centre. The data and messages communicated by you and to you are encrypted in transmission through customized software, which also includes adequate firewalls for protection of customer interests. MoneyClick is therefore totally secure and safe. All that the customer needs to be careful about is safety and security of his Internet Banking User Id and Passwords.

 

6) I have no account at Karnataka Bank branch to avail Internet Banking Services. What do I do?

 

You have two options: -

1) Open an operative account at any of our Karnataka Bank Branches and fill up the registration form for Internet Banking.

2) After visiting any of our Branches, ask for transfer of your existing operative account from your present Bank to our Bank.

 

 

 

7) Are there any charges for availing Internet Banking service?

 

Availing Internet Banking or Registration for Internet Banking service is absolutely Free of charge.

 

8) Will personal visits to the branch be charged after enrolling into MoneyClick?

 

No. There will not be any charges for your branch visits. You are always welcome.

 

9) What do I need to view/enable my various Karnataka Bank relationships Online? Can I have only one Internet Banking Id for all Karnataka Bank relationships?

 

To enable all your accounts online, you need to have Internet Banking User Id and Passwords, with linking of your various accounts. To get your User Id and Passwords, you have to fill-up the Registration form available at your Branch by giving the details of all your accounts and submit the same at the Branch. With in 10 working days you will get User Id and Passwords thro’ courier to the address mentioned in your application.  Subsequently also you can apply for linking of accounts. Forms are also available on our website under Applications for downloading.

 

10) I am a non-resident Indian. How do I apply for Internet Banking Services?

 

If you want to open the account when you are outside India,

1.Download and fill in the application form.

2.Submit your request form with a copy of your passport to the branch where you have accounts.

 

11) What all accounts can be provided with Internet Banking?

                                               OR

       Which are the types of accounts that are not eligible for MoneyClick?

  

All-operative accounts like Savings, Current and Overdraft Accounts can be provided with Internet Banking Facility. However, the following accounts are not eligible for MoneyClick facility:

 

1        Accounts of illiterate persons

2        Accounts of Blind persons

3        Accounts of Minors below 12 years of age

4        Accounts operated in representative capacity like Clubs, Associations, Institutions, Schools, Colleges, Funds, Society, Co-operative Society, Trusts, Any Local Bodies and accounts operated by Mandate / Power of Attorney Holders.

5        Accounts under Garnishee/Attachment order or which are subject to litigation/dispute.

6        Encumbered Accounts.

 

12) A. I do not have an Internet Banking User Id, how can I get one?

      B. How do I get access to Internet Banking Services?

 

All our customers can have an Internet Banking account by registering for the facility. To get your User Id and Passwords, you have to fill-up the Registration form available at your Branch by giving the details of all your accounts and submit the same at the Branch. The forms are also available on our website for downloading. Within 10 working days you will get User Id and Passwords thro’ courier to the address mentioned in your application. Links have been provided for getting Internet Banking Service in our web site www.karnatakabank.com. Click the relative link and on getting login page, enter Internet Banking User Id and Login password in the Login page of MoneyClick to access your account information. If you are logging in for the first time, the system will compel you to change passwords given by the Bank. It is mandatory and you can have your own passwords for safety of your account information.

 

13) How do I get Internet Banking Id and password for the Internet Banking Services? In case I have forgotten/not received my Internet Banking Id and Password, how can I obtain them?

 

Getting Internet Banking User Id and passwords is explained above.

 

If you have forgotten the passwords, all you have to do is fill the request for issue of new passwords in form (IB F.No.3003), which is available in your branch and submit to your branch. Within few days, you will receive password(s) from us. You can also download the form from our website.

 

The passwords would be couriered to your address available with the Bank. Your passwords cannot be given to you on telephone for security reasons.

 

14) How many passwords do I have for Internet Banking?

 

There are two passwords, one for logging in to MoneyClick and another for transacting on MoneyClick.

Login Password-A login password as the name suggests is required for logging in to MoneyClick.

Transaction Password-A transaction password is required to perform the transactions on MoneyClick. It is also required for making most of the online requests.

 

15) A. I have accounts in 2 branches of the Bank. Should I have separate Internet 

           Banking User Id’s?

       B. Can I access my account with another Branch with the same User Id?

 

It is not necessary to have separate User Id’s for different branch accounts. You can link all your accounts to a single User Id and access all your accounts. In case, if you have not mentioned the other branch accounts in the registration form at the time of applying, then just fill an application form for linking of account (IB F.No.3004) and submit it to your branch requesting us to link all your accounts.

However, if you want separate access, then you have to apply separately from the respective branch.

 

16) If I am an individual and hold a Karnataka Bank Current Account as well as a Karnataka Bank savings Account, can I link these relationships to the same Internet Banking Id?

 

Yes. If you are an individual with Savings Account and hold a Current A/c in your own name, you can link these relationships to the same Internet Banking User Id. However, your SB Account cannot be linked to your Company or Partnership Account Internet banking Id unless there is an express authority in writing to this effect. The other way i.e. linking the Company/Partnership Account to your individual Internet banking Id is not permitted. 

 

17) I have a personal Internet Banking Id for my personal accounts. Can I use the same to access my company’s accounts?

 

No. You need to use a separate Internet Banking User Id.

 

18) How to choose passwords?

 

Passwords must be a combination of alphabets and numbers, with a minimum of 6 characters and maximum of 28 characters. Passwords should not be based on Internet Banking User Id, Spouse/children’s name, telephone/Vehicle number, birthday or any other personal information, which can be easily guessed. (Atleast one character must be an alphabet or a number).

 

19) What are good practices for keeping the passwords confidential?

 

To have better security of your passwords, the following instructions may be looked in to:

 

Ø      Password should not be based on Internet Banking User Id, Spouse/children’s name, telephone/Vehicle number, birthday or any other personal information, which can be easily guessed.

 

Ø      Password must be kept confidential at all times and not to be divulged to anyone even if they claim to be from the Bank.

 

Ø       Password must be memorized and not to be recorded anywhere.

 

Ø      Password should be changed regularly.

 

The above is only indicative and not exhaustive.

 

20) Should I keep my login password and transaction password different?

 

Not necessarily, but it is recommended to have both passwords different so that there 

is no possibility of misuse even if somebody knows your login password.

 

21) Can I have 2 Internet Banking User Ids?

 

For a given account, you can have only one User Id. However in case you have more than one account, then you can request for 2 User Ids by submitting two separate registration forms. But in case the accounts are of one individual, it is better to have a single Internet Banking User Id with linking of all other accounts so that all accounts can be accessed in one login.

 

22) Is Internet Banking User Id and Password case sensitive?

 

User Id is not case sensitive whereas passwords are case sensitive.

 

 

23) Can I change the couriered Internet Banking User Id and Password?

 

User Id is permanent for a given account and cannot be changed. It is mandatory for you to change the machine-generated passwords with your own convenient passwords at first login. Later on at any time you can change your passwords, but not the Internet Banking User Id.

 

 

24) How to change passwords?

 

 Passwords can be changed at any time and any number of times by going through  “Change Password” option.  In fact we recommend it should be changed often to secure access to your accounts through Internet.

 

25) I have got my Internet Banking User ID and Passwords; Tell me what do I do?

 

To access MoneyClick, customer has to go to our web site www.karnatakabank.com wherein a link is available to Retail, Corporate and CyberKids login pages. You can logon to MoneyClick with your User ID and Passwords. When you are logging in for the first time you will get a screen detailing the Terms & Conditions governing our Internet Banking services. On acceptance of these Terms & Conditions, the system will prompt you to change your Login and Transaction Passwords. You are required to change the password assigned by the Bank in the first instance for your convenience and safety. Once the passwords are changed successfully, system will prompt you to send a mail requesting activation (automatic e-mail, Click on Send option) of your Internet Banking Account. Account will be activated by Customer Care Centre after due authentication of the request.

 

After activation of your Internet Banking account you will be able to visit login home page by using User Id and changed password. You will now come to the login home page, which is also called the ‘my A/c’s page. It specifies your identity and informs you the last time you logged on to the site as well as the current date and time. You also get to see the mails that you may have received from the Bank and other alerts as specified by you. On this page there is an overview of all the relationships that you have linked to your Internet Banking Id. The Side Menu displays the various functions available to the users. You can click on any options on Side Menu to access and use the relevant services.

 

 26) I am unable to login with the couriered Password and allotted Internet Banking User Id.

 

 

 

 

27) Is it safe to login from Cyber Café?

 

Yes, provided you do not disclose your passwords and logout in proper way. Please refer to section on security aspects to be considered for operation from Cyber Café.

 

28) What are the different kinds of Transactions that I can do in MoneyClick?

 

Given below is list of queries/transactions that you can do:

Ø       Account Information

·         Account Balance

·         Quick Glance Statement

 

Ø      Payments and Transfers

·         Details of payment received

·         Utility Bill Payments via Banking Accounts

·         Account to Account Transfer (Self)

·         Account to Account Transfer (Others) but within the Bank

·         Account to Account Transfer with other Banks thro’ RTGS

·         Demand Draft Request

 

Ø      Investments / Deposits

·         Multi Branch Banking Facility

·         K-Flexi Deposit

·         Term Deposits

·         NRI Deposits

 

 

Ø      Information Centre-Website

·         Interest Rates

·         Products

·         Foreign Exchange rates / Market Information

 

 

Ø      Customer Service

·         Statement of Account Request

·         Cheque Book request

·         Cheque Status Inquiry

·         Deposit Slip Request

·         E-Mail Address Change Request

·         Stop payment Request

·         Change password (s)

·         Mail Box

·         Prepayment simulation

·         Nomination Request

·         Addition / Deletion request for Joint Accounts

·         Mandate Letter for K-Flexi Deposit

 

 

MoneyClickTM – Corporate:

In addition to the aforesaid Services, the Corporate Customers can avail the following additional Services.

 

Ø        Import / Export Credit Facilities:

·         Request for Export / Import Credit Facilities

 

·         Request for release of Packing Credit / Shipping Loan

 

·         Request for Purchase / Discount / Negotiation of / Advance against Export Bill

 

·         Request for Opening of Import Letter of Credit

     

·         Request for Amendment of Import Letter of Credit

           

5             

                

Ø        Import / Export Queries:

·         Query on Import / Export Documentary Credits

·         Query on Import / Export Bills

 

                                

Ø      Import / Export Requests:

 

·         Lodging Import / Export Bill

    

 

                                                

Ø        Forward Contracts:

·         Request for Booking of Forward Contracts (Sale / Purchase)

 

·         Query on Forward Contracts (Sale / Purchase)

 

 

Ø        Inland Trade:

 

·         Request for opening of Inland Letter of Credit

 

·         Request for Amendment of Inland Letter of Credit

 

·         Query on Inland Inward / Outward Documentary Credits

 

·         Query on Inland Bills (Inward / Outward)

                                  

 

Ø        Bank Guarantee:

·         Request for Bank Guarantee

 

·         Query on Bank Guarantee

 

MoneyClickTM – Cyberkids:

To inculcate the habit of Banking among Children and in order to increase our Customer Base of younger Generation our bank has introduced Internet banking to the Children aged between 12-18 years under the Brand name MoneyClick-Cyberkids. As the Accounts are minor Accounts, only following Functionalities are available to the Cyberkids Customers:

 

Ø      Balance Enquiry

Ø      Cheque Status Enquiry

Ø      Cheque Stop Payment

Ø      Open deposit Account

 

29) I want to know more about

a.      Funds transfer between my own a/cs.

b.      Funds transfer to a third party a/c in Karnataka Bank.

c.      Funds transfer to an account in any Bank across cities.   OR

How can I transfer funds between my own accounts/other accounts?

 

a) Funds transfer between your own a/c's

You can transfer funds to your own linked a/c’s by selecting the respective debit and credit accounts, amount and once you click on pay button the system will ask you to give transaction password. Once transaction password is given, money transfer takes place instantaneously. You can even schedule the transfer for a future date.

 

b) Funds Transfer to a third party a/c in Karnataka Bank

For doing a third party a/c Transfer in your Bank, you will have to register the payee. On entering the payees name and A/c number and other details, you will get an online confirmation. Once the payee is registered you can select the payee and transfer funds instantaneously as above.

 

c) Funds Transfer to an account in any Bank across cities

Using this option, you can transfer funds to any account in a bank other than Karnataka Bank. Transfers from your Bank Accounts to the Other Banks Accounts are done through RTGS.

    

30) Using Fund Transfer facility, how much I will be able to transfer in a day?

 

For Savings/Current accounts, a per day limit of Rs. 1.00 lakh has been fixed on the Fund Transfer facility.

For our customers enjoying working capital limits such as OD, Bills, Export Credits etc. an overall per day limit of Rs.10 lacs or 5% of the sanctioned fund based limit (whichever is less) with a per payee maximum limit of Rs.2 lacs per day has been fixed under this facility. Minimum amount for fund transfer within the Bank is Rs.100/-.

 

 

31) What are the advantages of doing an Online Funds Transfer?

 

Let us look at the comparison table for a better understanding

 

Payment System

Speed

Cost

Effort

Portability

Acceptance

Security

Cash

Low

High

High

Low

High

Low

Cheque

Low

High

High

High

Medium

Medium

Money Order

Low

High

High

High

High

High

Telegraphic (or wire) transfer

High

High

High

High

High

High

Karnataka Bank

MoneyClick

High

Low