- Customer Rights Policy & Policy on Product Suitability-2018
- Deposit Policy-2018
- Grievance Redressal Policy-2018
- Policy on general Management of Branches-2018
- Policy on Inoperative and Unclaimed Deposit Accounts-2018
- Cheque Collection Policy - 2017
- Compensation Policy - 2018
- Lending policy for MSME
- Policy on Collection of Dues and Repossession of Security
- Policy on Disclosure Scheme
- CSR Policy
- BCSBI Code
- Model Citizen Chart
- Fair Practise Code
- Fair disclosure practices of UPSI
- DEAF Scheme
