Policies, Code & Practices

• Policy on Co-Lending with NBFCs for lending to Priority Sector
• Policy on Customer Rights and Product Suitability - 2022-23
• Policy on Deposits - 2022-23
• Policy on Grievance Redressal - 2022-23
• Policy on general Management of Branches - 2022-23
• Policy on Inoperative and Unclaimed Deposit Accounts - 2022-23
• Policy on Cheque Collection - 2022-23
• Policy on Safe Deposit Lockers (SDL)/Safe Custody Articles (SCA) Facilities at Branches 2022-23
• Policy on Compensation - 2022-23
• Lending policy for MSME
• Policy on Equal Opportunity of the Bank.
• Policy on Collection of Dues and Repossession of Security
• Policy on Disclosure Scheme - 2022-23
• Policy on Procurement of Insurance Business for the FY 22-23
• Policy on Corporate Social Responsibility (CSR) - 2022-23
• BCSBI Code
• Model Citizen Chart
• Fair Practise Code
• Fair disclosure practices of UPSI
• DEAF Scheme
• Policy on Appointment of Statutory Central Auditors/Branch Auditors
• CSR projects approved by the Board 2020-21, 2021-22
• The code of conduct of DSAs and BSAs
  • Code of Conduct for Direct Selling Agents (DSA)
  • Code of Conduct of Associate (BSA)