- Customer Rights Policy & Policy on Product Suitability-2020
- Deposit Policy-2019
- Grievance Redressal Policy-2020-21
- Policy on general Management of Branches-2020-21
- Policy on Inoperative and Unclaimed Deposit Accounts-2020-21
- Cheque Collection Policy - 2020-21
- Compensation Policy - 2020-21
- Lending policy for MSME
- Policy on Collection of Dues and Repossession of Security
- Policy on Disclosure Scheme - 2020
- CSR Policy - 2019
- BCSBI Code
- Model Citizen Chart
- Fair Practise Code
- Fair disclosure practices of UPSI
- DEAF Scheme
