Got questions? We’ve got answers.

If you have lost your debit or credit card, or if it has been stolen, you should immediately report the incident to Karnataka Bank to ensure your account's security. You can send an email to info@ktkbank.com detailing the situation. Alternatively, you can call our toll-free customer numbers at 1800 425 1444 or 1800 572 8031. Prompt reporting is crucial to prevent any unauthorized transactions and to secure your account.

A savings account is designed for individuals who want to save money and earn interest on their deposits. In contrast, a current account is geared towards businesses and individuals who require frequent and high-volume transactions without interest earnings. Current accounts often come with facilities like overdrafts to accommodate the fluid nature of business transactions.

Enjoy a 4.5% per annum with the SB Instant Savings Account.

We prioritize expedient loan processing, understanding the importance of timely financial support for your business aspirations.

When you issue a cheque for ₹50,000 or more, you provide details like the cheque date, payee name, amount, and cheque number into the system. The bank verifies these details when the cheque is presented for payment, ensuring the authenticity of the cheque.

KBL Samriddhi is a specialized financial product suite from Karnataka Bank for High Net Worth Individuals, offering a range of elite investment solutions.

Yes, Karnataka Bank offers Sovereign Gold Bonds, which are a safe alternative to physical gold. Investors can buy gold in multiples of one gram, up to certain limits per fiscal year​​.

You will require Proof of Identity (aadhar card, PAN card, driver’s license) and relevant KYC documents to open a savings account. If you are an existing customer, you would need to provide the relevant credentials registered with us.

The account portability facility allows you to transfer your account from one branch to another while retaining the same account number, ensuring convenience and continuity in your banking relationship.

Enjoy an interest rate of 4.0% per annum with all of our savings accounts.

You will require Proof of Identity (aadhar card, PAN card, driver’s license) and relevant KYC documents to open a savings account. If you are an existing customer, you would need to provide the relevant credentials registered with us.

The minimum balance required for our savings accounts varies depending on the type of account you choose. Premium accounts like SB Money Sapphire, SB Money Ruby, and SB Money Platinum Savings Accounts require a specific minimum balance. However, accounts like the SB Sugama Zero Balance Account and KBL Tarun Student Savings Account offer zero balance convenience. For more flexibility, our SB General Savings Account has variable minimum balance options. We ensure that your choice fits your financial needs by providing a range of options.

Yes, you can change your type of savings account. Please visit the branch to change your savings account variant.

If you have lost your debit or credit card, or if it has been stolen, you should immediately report the incident to Karnataka Bank to ensure your account's security. You can send an email to info@ktkbank.com detailing the situation. Alternatively, you can call our toll-free customer numbers at 1800 425 1444 or 1800 572 8031. Prompt reporting is crucial to prevent any unauthorized transactions and to secure your account.

Typically, our savings accounts come with several value-added services like KBL Suraksha, a unique personal accident insurance scheme and social security schemes like the Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY)and Pradhan Mantri Suraksha Bima Yojana (PMSBY). Additionally, services like KBL Demat Account, Gift Cards, Travel, e-tax payment services, co-branded credit facilities, and optional safe deposit lockers are subject to availability depending on the specific account.

To download the KBL Mobile Plus app, visit the Google Play Store or Apple App Store on your mobile device. Search for 'KBL Plus' in the store, select the app published by Karnataka Bank, and click 'Install' to download it onto your device.

A savings account is designed for individuals who want to save money and earn interest on their deposits. In contrast, a current account is geared towards businesses and individuals who require frequent and high-volume transactions without interest earnings. Current accounts often come with facilities like overdrafts to accommodate the fluid nature of business transactions.

Your savings account earns interest by applying the annual interest rate to the daily collected balance in your account. The interest is usually compounded quarterly and credited to your account, contributing to the growth of your savings over time.

The MAB for your savings account is calculated by adding the closing balance of each day in a month, then dividing that total by the number of days in the month. This figure represents the average balance you've maintained throughout the month.

A current account is designed for regular, high-volume business transactions. Ideal for firms, entrepreneurs, and professionals, it allows unlimited deposits and withdrawals, crucial for day-to-day operations. Unlike savings accounts, they're tailored for active use rather than earning interest, catering to the dynamic needs of businesses.

While savings accounts are meant for accruing interest and saving money over time, current accounts are designed for frequent business transactions. They offer features like a higher number of transactions, no cap on deposits or withdrawals, and tools for managing cash flow, like overdraft facilities.

Typically, current accounts do not earn interest as they are structured for regular transactions and not for saving money. Their primary focus is to provide seamless and efficient transaction capabilities for businesses and professionals with high transaction needs.

An overdraft facility allows you to withdraw money beyond your account balance up to a specified limit. This feature acts as a financial safety net, providing temporary funds and easing cash flow challenges in your business. It's particularly useful for covering short-term expenses without the need for a formal loan.

Absolutely. Our current accounts come with comprehensive online banking facilities. This allows you to manage your finances, make transactions, and access banking services from anywhere, ensuring convenience and efficiency in managing your business finances.

One of the key advantages of current accounts is the absence of transaction limits. They are designed to accommodate the high frequency and volume of transactions typical in business operations, offering you the flexibility to manage your finances without constraints.

While current accounts are primarily designed for businesses and professionals, they can be used for personal purposes, especially if you have high transaction needs. They offer greater flexibility and transaction capabilities compared to a standard savings account.

Charges for current accounts can vary based on the account type and services used. Common charges include account maintenance fees, transaction fees, and charges for additional services like overdrafts. It's important to review the fee structure to understand the costs associated with the account.

Yes, our current accounts support international transactions. This feature is particularly beneficial for businesses engaged in international trade, allowing for seamless global financial exchanges and currency management.

To open a current account, you'll need to provide your business-related documents along with personal identification. This can be done either through our online portal or by visiting a branch. Our team will guide you through the process, ensuring a smooth and hassle-free experience.

A debit card works as a convenient payment tool linked directly to your bank account. When you make a purchase or withdrawal, it deducts the amount from your available balance. You can use it for in-store or online purchases, at ATMs to withdraw cash, or for contactless payments. It's a secure and efficient way to access your funds without carrying cash.

Different debit cards will have varying spending limits, depending on type and usage. Additionally, you can set your own limits for e-commerce and POS transactions on the mobile app.

If you have lost your debit or credit card, or if it has been stolen, you should immediately report the incident to Karnataka Bank to ensure your account's security. You can send an email to info@ktkbank.com detailing the situation. Alternatively, you can call our toll-free customer numbers at 1800 425 1444 or 1800 572 8031. Prompt reporting is crucial to prevent any unauthorized transactions and to secure your account.

Your card will be automatically activated for payment transactions at merchant outlets within 24 hours of your first cash withdrawal transaction at any ATM.

Yes, you can generally use your debit card at any ATM. However, using an ATM outside of your bank's network may incur additional fees. Some banks have agreements with other networks for fee-free withdrawals, so it's best to check with your bank for specifics.

A debit card allows you to spend money by drawing on funds you have already deposited in your bank account. In contrast, a credit card lets you borrow money up to a certain limit for purchases, which you'll need to repay with interest if not paid in full by the billing cycle's end.

SMS banking with debit cards typically involves receiving automatic text alerts for transactions made with your card. It can include alerts for withdrawals, purchases, or any other card activity. This service helps in monitoring transactions and quickly detecting any unauthorized use.

An RFID (Radio Frequency Identification) chip in a debit card allows for contactless payments. It uses radio waves to communicate with a card reader when the card is held close to it. This technology enables faster and more convenient transactions without the need to insert the card into a reader.

The CVV (Card Verification Value) is a 3 or 4-digit code on your debit or credit card, used as an additional security measure for online or phone transactions. It helps verify that the card is in the physical possession of the person making the transaction.

To download the KBL Mobile Plus app, visit the Google Play Store or Apple App Store on your mobile device. Search for 'KBL Mobile Plus' in the store, select the app published by Karnataka Bank, and click 'Install' to download it onto your device.

Every credit card has a unique point system. For example, you could earn 1 point for every ₹150 spent, with accelerated points in select categories. You can redeem these for cash or items from our catalogue.

The annual charge for a credit card depends on the type of card. In some cases, this fees can be waived off if you can spent a certain amount in a calendar year.

If you have lost your debit or credit card, or if it has been stolen, you should immediately report the incident to Karnataka Bank to ensure your account's security. You can send an email to info@ktkbank.com detailing the situation. Alternatively, you can call our toll-free customer numbers at 1800 425 1444 or 1800 572 8031. Prompt reporting is crucial to prevent any unauthorized transactions and to secure your account.

Each credit card is unique. Sometimes, purchases in fuel, insurance, utilities, and cash transactions do not earn reward points. It is best to check with the terms and conditions of the specific credit card.

Yes, you can use a credit card at most ATMs for cash advances. However, be aware that cash advances typically come with high fees and interest rates, which accrue immediately without a grace period.

A credit card lets you borrow funds up to a set limit for purchases, with the expectation that you will pay back the borrowed amount. Interest is charged if the balance is not paid in full by the end of the billing cycle. In contrast, a debit card draws directly from your bank account, using your available funds.

SMS banking for credit cards works by sending you text alerts for your transactions. These alerts can include notifications for purchases, payments, and nearing credit limits, helping you keep track of your spending and card security.

An RFID chip in a credit card is used for contactless payments. This chip uses radio waves to communicate with card readers, allowing for quicker transactions without physically swiping or inserting the card.

The CVV (Card Verification Value) is a 3 or 4-digit code on your debit or credit card, used as an additional security measure for online or phone transactions. It helps verify that the card is in the physical possession of the person making the transaction.

To download the KBL Mobile Plus app, visit the Google Play Store or Apple App Store on your mobile device. Search for 'KBL Mobile Plus' in the store, select the app published by Karnataka Bank, and click 'Install' to download it onto your device.

Yes, you can prepay your loan. For the applicable charges and conditions, please refer to your loan agreement for exact terms and conditions of a particular loan when applying.

The annual charge for a credit card depends on the type of card. In some cases, this fees can be waived off if you can spent a certain amount in a calendar year.

Karnataka Bank's eligibility criteria depends on a combination of many factors. They include age, income stability, credit score and property value. Moreover, Indian residents, NRIs, and OCIs can apply to tailored loan and we try to make sure each plan’s assessment criteria is suited to your needs as a customer. For detailed eligibility, get in touch with us.

Your first home an important milestone, making it important to learn about the process as much as possible. Karnataka Bank provides home buying guides, loan calculators nd informational articles are that easy and straightforward.

Yes, first-time homebuyers can avail of tax benefits on both the principal and interest components of the home loan under various sections of the Income Tax Act.

Yes. NRIs can apply for loans with special loans tailored to our NRI customers. Click here to know more.

To download the KBL Mobile Plus app, visit the Google Play Store or Apple App Store on your mobile device. Search for 'KBL Mobile Plus' in the store, select the app published by Karnataka Bank, and click 'Install' to download it onto your device.

We offer a comprehensive range of insurance products including life, health, and general insurance, catering to your diverse protection needs.

Selecting the right policy depends on your specific needs and financial goals. Our experts are here to guide you through the process, ensuring you get the coverage that best suits you.

You can easily purchase insurance by visiting our branches or through the Vidya Lakshmi Portal. We provide a seamless process, from policy selection to application.

Yes, our online platforms allow you to manage your policy conveniently, including premium payments, policy renewals, and tracking claims.

Our claim process is streamlined and customer-friendly. In the event of a claim, simply contact us, and our team will assist you with the necessary procedures and documentation.

Opting for life insurance is a strategic decision, offering a safety net for your loved ones. It's crucial if you have dependents or significant financial commitments, ensuring they're financially secure for expenses like debts and living costs in unforeseen circumstances.

Life insurance policies allow flexibility in naming beneficiaries. There’s no limit to the number of beneficiaries you can appoint, enabling you to designate multiple primary and secondary beneficiaries and specify how to allocate the death benefit among them.

Mutual funds pool money from several investors to invest in various assets like stocks or bonds. They offer diversification, professional management, and liquidity, making them accessible for those new to investing.

A Systematic Investment Plan (SIP) allows you to invest regularly in mutual funds. It's a disciplined approach to investment, offering benefits like compounding and rupee cost averaging​.

APY offers a guaranteed pension for low-income earners, with government backing. It's accessible to all bank account holders between 18 and 40 years old, offering tax benefits and a fixed pension after retirement​​.

Yes, Karnataka Bank offers Sovereign Gold Bonds, which are a safe alternative to physical gold. Investors can buy gold in multiples of one gram, up to certain limits per fiscal year​​.

The cost structure includes upfront brokerage/commission and trail fees, varying by fund type. These costs are standard in the industry and are disclosed upfront​​.

Karnataka Bank offers a variety of investment options including mutual funds, Atal Pension Yojana (APY), National Pension System (NPS), and Sovereign Gold Bonds (SGBs).

You can start by applying online through Karnataka Bank’s website or by visiting a branch. We provide options suitable for different investment goals and risk appetites.

The Atal Pension Yojana through Karnataka Bank provides a steady pension in retirement, offering social security with a guaranteed income.

Yes, Karnataka Bank offers an online trading platform that you can access by opening a demat account.

Sovereign Gold Bonds are securities denominated in grams of gold, offering an alternative to owning physical gold. You can invest in them through Karnataka Bank for a safe and secure investment option.

Business loans provide crucial financial support for various needs, be it managing working capital, buying equipment, or funding marketing activities. They're essential for both startups and growing businesses to gain momentum​​.

Eligibility includes MSMEs conforming to the MSME definition, residents of India who have reached the age of majority, and where the applicant's age plus loan period is within 70 years​​.

Yes, it's possible to increase your loan limit, subject to eligibility and lender's discretion. This process may require a new application and supporting documents​,

Loan tenure varies with the loan type. For overdrafts and other facilities, it ranges from 12 to 18 months. Term loans can extend up to 120 months​​.

Fees may include interest, processing fees, charges for document verification, and possibly penalties for late payments or prepayments. We charge upfront fees for legal, valuation, and background checks​.

EMI, or Equated Monthly Instalment, is a fixed payment made monthly, covering both the interest and principal of a loan, ensuring complete repayment over a set period​​.

A term loan is a lump sum amount repaid in EMIs, while a Flexi facility offers a credit line with the option to withdraw as needed and repay interest monthly, with principal repayment at the end​​.

In the context of Karnataka Bank's loans, EBLR or External Benchmark Lending Rate is a crucial reference rate. It's essentially the standard against which the interest rates of loans are gauged and adjusted. This rate is determined by external market factors and serves as a transparent and dynamic benchmark. By tying loan interest rates to the EBLR, we ensure that loan pricing is fair, responsive to market conditions, and in line with regulatory guidelines, providing a clear and consistent basis for borrowers to understand how their loan interest rates are set.

Collateral requirements vary. Loans up to ₹10 lakh can be collateral-free, while others may need security​​.

They can be used for working capital, purchasing equipment, property acquisition, and other business enhancement purposes​​.

Eligibility extends to individual or joint farmers, tenant farmers, and farming groups, provided they have the necessary farming documentation and valid identity proofs.

If repayment challenges arise, we encourage prompt communication with us to explore feasible solutions and maintain financial integrity.

Loan amounts are assessed based on your farming income, repaying capacity, and the scale of your agricultural operations.

We prioritize expedient loan processing, understanding the importance of timely financial support for your business aspirations.

Prepayment is an option available to you, potentially reducing your interest obligations. We advise discussing this with us to understand the terms and conditions of the loan.

Eligibility extends to individual or joint farmers, tenant farmers, and farming groups, provided they have the necessary farming documentation and valid identity proofs.

Visit our nearest branch with your agricultural documents. Our team is ready to assist you through the application process, ensuring clarity and efficiency. You can also apply online through our website for quick processing.

KBL Agro Processing Loan is open to individuals, farmers, groups of farmers, companies, partnerships, trusts, SHGs, and other legal entities engaged in agro-processing activities.

In the context of Karnataka Bank's loans, EBLR or External Benchmark Lending Rate is a crucial reference rate. It's essentially the standard against which the interest rates of loans are gauged and adjusted. This rate is determined by external market factors and serves as a transparent and dynamic benchmark. By tying loan interest rates to the EBLR, we ensure that loan pricing is fair, responsive to market conditions, and in line with regulatory guidelines, providing a clear and consistent basis for borrowers to understand how their loan interest rates are set.

Hypothecation is a form of security where you pledge an asset as collateral for a loan while retaining possession and control of it. Unlike mortgage or pledge, where the lender may hold the asset, hypothecation allows you to use and benefit from the asset while it serves as security for the loan. This is particularly useful in agricultural loans, where assets like crops or equipment are essential for ongoing business operations.

You can open an NRI savings account by providing your valid passport, visa, overseas and local address proofs, and recent passport-sized photographs. We also require a duly filled application form. This process can be done online.

NRE account interest is tax-free in India, but you may have tax liabilities in your country of residence. NRO account interest is subject to TDS in India.

This account is available to Non-Resident Indians (NRIs) and Persons of Indian Origin (PIOs) or Overseas Citizens of India (OCIs) who are residing outside India for employment, business, or education.

Yes, interest earned on an NRO account is subject to Indian tax laws. It's important to understand these implications and plan accordingly.

An NRO Savings Account is designed for NRIs to manage their earnings in India, like rental or pension income. It allows for repatriation of current income and can be used for local investments, making it a versatile choice for managing Indian finances.

An RFC (Resident Foreign Currency) Deposit is for NRIs who've returned to India for permanent settlement. It allows you to manage your foreign earnings and assets in India. You're eligible if you've lived abroad for at least 1 year before returning.

Our online banking platform offers you the convenience of managing your finances remotely, with features like fund transfer, balance check, and more.

While Karnataka Bank strives to keep the fees minimal and competitive, there may be charges for certain services like international wire transfers, cheque book issuance, or non-maintenance of a minimum balance.

You can open a joint NRO account with other NRIs or resident close relatives in India, enhancing financial management within the family.

If you have lost your debit or credit card, or if it has been stolen, you should immediately report the incident to Karnataka Bank to ensure your account's security. You can send an email to info@ktkbank.com detailing the situation. Alternatively, you can call our toll-free customer numbers at 1800 425 1444 or 1800 572 8031. Prompt reporting is crucial to prevent any unauthorized transactions and to secure your account.

Central Bank digital currency (CBDC) or “Digital Rupee” or “eRupee” is a digital form of currency notes issued by central bank. It is held in a CBDC wallet that is issued by the banks. The wallet can be linked to your Karnataka Bank account for loading eRupee. It is not different from banknotes but being digital, it is likely to be easier, faster & cheaper. It has all the transactional benefits of other forms of digital money.

CBDC is a sovereign currency issued by Central Banks, in alignment with their monetary policy, as mentioned in the RBI concept note. CBDC appears as a liability on the central bank’s balance sheet. It must be accepted as a medium of payment, legal tender, and a safe store of value by all citizens, enterprises, and government agencies. CBDC is freely convertible against commercial bank money and cash.

No. As per RBI, CBDC is aimed to compliment and create an alternate to physical currency and not replace current forms of money. It will provide additional avenue of payment to users.

CBDC is a digital form of currency notes. However, other payments like UPI, NEFT, RTGS, IMPS etc uses underlying currency/cash to transfer the funds.

Anyone having a savings account and debit card in the Karnataka Bank can register on our CBDC app.

Follow these instructions to register/sign up for CBDC:
1. Download Karnataka Bank Digital Rupee App from Play store/App store.
2. Select the SIM (Linked to your Karnataka Bank Savings Account)
3. Select login authentication method (You can choose among PIN, Pattern or Biometric methods).
4. Set 6-digit wallet PIN.
5. Select Karnataka Bank Savings Account you wish to link to complete KYC.
6. Validate linked Karnataka Bank Savings Account using debit card details (Last 6-digits of Debit card and expiry date).
7. You are all ready to use Karnataka Bank Digital Rupee App.

For checking status of KYC or updation of KYC, please get in touch with your home branch. After updation of KYC, please attempt registration.

The App updates may be pending. Please uninstall the App and reinstall from Google Play store/ App Store. Follow next steps as prompted by the App.

SIM Card verification is done with mobile number registered in your Karnataka Bank Account. Please check the SIM Cards on your phone. If you have two SIM cards, kindly disable the other SIM card momentarily and keep active only the one that is registered in your Karnataka Bank Account. After verification and successful registration on the App, you may re-enable the other SIM.

A CBDC wallet is a digital wallet in your android/iOS device which will store your digital currency like the physical wallet stores physical currency. It may be mentioned that if you lose your physical wallet, retrieving the same is very difficult, however, in case of digital rupee wallet, the money is safe even if the device on which the wallet is saved, is lost as the same can be retrieved by creating the wallet protected by PIN.

1. Download Karnataka Bank Digital Rupee App and complete Registration.
2. After completion of Registration, click on the “Load” button on home page and swipe up the token denominations you wish or enter the desired amount and click on Load Digital Rupee.
3. Select the Linked Karnataka Bank Savings Account and click on Confirm.
4. On the next screen click on Load Digital Rupee to complete the “Load”

Transaction limits are as follows:
1. Maximum holding limit in the wallet is ₹1,00,000
2. Maximum per transaction limit is ₹10,000 including load, redeem and transfer(CBDC-CBDC and CBDC-UPI)
3. Maximum Outward transfer(Karnataka Bank to other bank’s digital rupee application) limit per day is ₹50,000
4. Maximum P2P transactions in 30 days are 100 and there is no limit on P2M transactions.
5. Maximum per transaction limit during cooling period is ₹5,000

When user registered for the first time, first 24 hours is cooling period.

In this case, please wait for one day, tokens will be credited back to your wallet

In this case, please wait for one day, amount will be credited to the beneficiary.

No interest shall be payable by the Bank in respect of any balance held in the CBDC Wallet.

CBDC systems are built with robust security features to protect against fraud, unauthorized access, and counterfeiting, ensuring the integrity of the CBDC.

1. Login to Karnataka Bank Digital Rupee app and select “Redeem” on home page.
2. Swipe up the required denominations of tokens to redeem and click on Redeem Digital Rupee.
3. Select the linked Karnataka Bank Savings Account that needs to be credited, click on Confirm and enter wallet PIN.
4. Digital Rupee tokens are unloaded from your wallet and the selected Karnataka Bank Savings Account will be credited with corresponding amount.

1. Login to Karnataka Bank Digital Rupee app and select “Send” on home page.
2. Choose the option either through phone number or QR code to make payment.
3. If you select phone number, enter contact numbers/contact name to verify.
4. Alternatively, if you select QR code, you can either scan any CBDC QR code or upload any QR code from gallery and enter wallet PIN to complete the payment.

CBDC has fixed denominations akin to the existing physical currency denominations and those are ₹0.50, ₹1 coins and ₹2, ₹5, ₹10, ₹20, ₹50, ₹100, ₹200, ₹500 notes.

For example, if you want to purchase ₹44 item and you have only ₹50 denomination in your wallet you can send ₹44 denomination by entering ₹44 in amount field and you will receive remaining ₹6 automatically into your wallet.

NO. You can’t transfer like that, but you can transfer from CBDC Wallet to CBDC Wallet, and you can redeem from CBDC Wallet to your bank account.

No. You can’t load tokens into CBDC Wallet using credit card. You can load only through Savings Bank account.

All the payments are instant and are available 24/7.

If you do not receive the refund within hours, please find the dedicated email ID for the customer support and Customer care contact numbers in the Application or contact our Customer Care 0n 1800-425-1444/1800-572-8031 or email us to cbdc@ktkbank.com.

1. Login into CBDC App.
2. Then, click on Profile icon on top left corner of the home screen.
3. Select De-register option in the menu.
4. Prompt will be shown about wallet being deleted, click on continue.
5. Authenticate with your wallet PIN and wallet will be de-registered.

1. Click on Profile icon on top left corner in the CBDC app.
2. Go to PIN settings and Click on Forgot PIN.
3. Enter last 6 digits of Karnataka Bank debit card and the expiry date.

No. There is no cost associated with CBDC or CBDC wallets. You don’t even have to put money in your wallet when you open it.

There is no minimum balance required to open/ maintain e-Rupee wallet.

User can recover the CBDC wallet using Wallet PIN. However, the registered mobile number should be same as that used during the registration process.

One user can hold only one wallet with one Registered mobile number.

To register successfully, you need to enter accurate debit card details respective to the Bank account selected.

In the View Wallet, you can see the denominations which are available in your wallet not all the denominations.

No, you can’t use CBDC with ATM cards or Online Banking it can used only with Debit Cards.

Once Collect Request QR Code is generated, it is valid for only 15 minutes, after it get expired user have to again generate another QR code.

In case you input the wrong PIN more than 3 times as day, then the transaction on CBDC app will be temporarily blocked. Customers need to reset the Wallet PIN or wait for 24 hours to unlock.

User can lodge a complaint on our Customer Grievance Portal. The link for the same is as below.
https://karnatakabank.com/etms/complaint.php.

If there are no transactions in the CBDC Application for one month wallet will automatically de-register and user need to recover his wallet with Old Six Digit Wallet PIN or with Debit Card Details.

This error displayed when USB Debugging Option is enabled in the Device. Please turn off USB Debugging in the device to enable registration.
Follow the below mentioned steps to turn off USB Debugging:
1. Go to settings, search “Build number.”
2. Click 7 times on Build number then search “Developer option”.
3. In Developer Options, turn off the USB Debugging.

A payment gateway is a technology that facilitates the transfer of funds between a
customer and a Institution. It securely processes online payments by transferring key
information between payment portals (such as websites or mobile applications) and the
financial institutions involved.

1. Government Institutions
2. Education institution
3. Broking (excluding Crypto Currency Broking firms)
4. Cable and internet
5. Retail/Wholesale Dealers
6. Tours and Travels
7. Health Care Organizations

1. Secured Transactions
2. Varieties of payment methods
3. Fraud Protection.
4. Advanced Analytics
5. Speedy Integration
6. Compatibility
7. Customer Support

1. CCAvenue (Infibeam India Pvt Ltd)
2. NTT Data Payment Services

Customer will be provided with product DEMO Facility which is suitable as per their
business activity

You can make various payments including, but not limited to:
1. Taxes (property tax, income tax, etc.)
2. Utility bills (water, electricity, etc.)
3. Fines and penalties
4. Service fees (licensing, permits, etc.)
5. School Fees

To make a payment:
1. Visit the respective institution's website.
2. Navigate to the payment section.
3. Enter the required details (such as service type, amount, and personal
information).
4. Select your preferred payment method (credit/debit card, bank transfer,UPI etc.).
5. Follow the prompts to complete the transaction.

Yes, the payment gateway uses advanced encryption and security protocols to protect your financial and personal information. All transactions are processed through secure channels to ensure data integrity and confidentiality.

The gateway typically accepts:
1. UPI
2. Credit and debit cards (Visa, MasterCard, etc.)
3. Net banking
4. Electronic wallets (depending on integration)
5. Tap and Pay

The settlement will be processed in T+1 day and the amount will be credited to the linked account.

. If your payment fails, you should:
1. Check if you have sufficient funds in your account.
2. Ensure that your card or bank details are correctly entered.
3. Verify that your internet connection is stable.
4. Contact your bank for more information.
If the issue persists, contact the support team of the payment gateway.

For any issues or queries, you can contact customer support via:
 Email (ccc@ktkbank.com, info@ktkbank.com)
 Phone (1800-425-1444,1800-572-8031)
 Live chat: Available on Karnataka Bank Website.
 Contact any nearby Karnataka Bank Branch.

Transaction fees may apply depending on the payment method and the specific service being paid for. These fees will be clearly displayed before customer complete the payment.

Some services may allow for recurring payments. Check with the specific institution’s website or the payment gateway’s options to set up and manage recurring transactions.

Most payments are processed instantly, but in some cases, it may take up to a few business days for the transaction to be reflected in your account as per the settlement process

Yes, international payments are generally accepted, but it is advisable to check with the specific department for any restrictions or additional requirements.

The payment gateway operates 24/7, allowing you to make payments at any time. However, customer support of the PG service provider may be available only during standard business hours.

Payment Gateway can handle customer purchases made through MasterCard, Visa, Rupay Credit Card,American Express, ezeClick, Diners Club and JCB credit cards.

Payment Gateway processes Visa-Debit card, MasterCard - Maestro and Cirrus and
RuPay Debit Cards that have been issued by any bank.

Once customer have successfully completed a transaction, they will receive a
confirmation email/SMS with the transaction reference number

Yes, customer can selectively choose from various options that offered by payment gateway service provider and provide only those options that customer intend to offer to their customers for payment. Also, customer can easily add any payment option on later stage with utmost ease.

A chargeback is what occurs when a customer disputes a charge with their issuing bank for a deduction on their account using any mode of online payment. Essentially a consumer disputes a transaction, and the respective bank responds by taking the money back from the merchant through the acquiring Bank and returning it to the consumer.

1. A Once the Signup form is submitted to vendor, the vendor will prepare a demo
of the customized product with appropriate commercials.
2. Upon agreeing list of documents should be shared by the customers to the vendor.
3. Once all the documents are verified by the vendor will provide UAT (testing kit)
to the merchant.
4. Merchant shall complete integration and share the UAT sign off with mandatory
API’s and transaction flow.
5. Post UAT Signoff vendor will share the production kit with merchant enabling
him to go live and start transaction.
6. Once the account is activated, an Email notification will be sent to the registered
email address along with the login credentials.
7. The whole process will be completed minimum 3 working days subject to
submission of required documents.

A payment gateway offers several benefits:
 Convenience: Enables online payment from anywhere, anytime.
 Efficiency: Reduces the need for manual processing and handling of payments.
 Security: Ensures safe transactions through encryption and fraud prevention
measures.
 Record Keeping: Automatically tracks and records transactions for easier
financial management.

When choosing a payment gateway, consider:
 Integration: Compatibility with existing systems like student information systems
(SIS) and learning management systems (LMS).
 Security: Compliance with PCI-DSS standards and encryption methods.
 Payment Options: Support for various payment methods including credit/debit
cards, ACH transfers, e-wallets and Internet Banking.
 User Experience: A seamless interface for students and parents.
 Reporting Tools: Detailed transaction reports and analytics.

Costs can include:
 Setup Fees: Initial fees for establishing the service.
 Transaction Fees: A percentage of each transaction or a flat fee per transaction.
 Monthly Fees: Recurring fees for maintaining the service.
 Additional Costs: Fees for extra features or support services.

A payment gateway employs various security measures:
 Encryption: Secures data transmission between users and the institution.
 Tokenization: Replaces sensitive payment information with secure tokens.
 Fraud Detection: Uses algorithms and monitoring to detect and prevent
fraudulent activities.
 Compliance: Adheres to Payment Card Industry Data Security Standards (PCIDSS).

Yes, payment gateway support recurring payments, which are useful for institutions offering payment plans for tuition or fees. This feature allows automatic billing at regular intervals, such as monthly or quarterly.

In the event of downtime:
 Contact Support: Reach out to the payment gateway customer support / Contact
Centre or Payment Gateway team for immediate assistance.
 Have a Backup Plan: Ensure there is an alternative payment method available for
users.
 Communicate: Inform students and parents about the issue and expected
resolution time.

Payment Gateway offer customization options, such as:
 Branding: Customizing the payment interface with the institution’s logo and
colors.
 Functionality: Adding features specific to the institution’s requirements, like
custom fields or payment schedules.
 Integration: Tailoring the integration process to fit the institution’s existing
systems.

Yes, payment gateways use advanced security measures, including encryption and tokenization, to protect payment information. They comply with Payment Card Industry Data Security Standard (PCI DSS) requirements to ensure data security and minimize the risk of fraud.

Handling international payments involves:
 Currency Support: Ensure the payment gateway supports multiple currencies.
 Exchange Rates: Understand how exchange rates are handled and whether
additional fees apply.
 Compliance: Adhere to international financial regulations and compliance
requirements.
 Localization: Consider localization needs, such as language preferences and
regional payment methods.

Follow best practices like keeping software up-to-date, using encryption, and training
staff on security.