Embrace the Future of Payments

A CBDC is a sovereign currency issued by central banks, in alignment with their monetary policy, as mentioned in the RBI concept note. CBDC appears as a liability on the central bank s balance sheet. It must be accepted as a medium of payment, legal tender, and a safe store of value by all citizens, enterprises, and government agencies. CBDC is freely convertible against commercial bank money and cash.

No. As per RBI, CBDC is aimed to compliment and create an alternate to physical currency and not replace current forms of money. It will provide an additional avenue of payment to users.

CBDC is a digital form of currency. However, other payment modes like UPI, NEFT, RTGS, IMPS etc. use an underlying currency/cash to transfer the funds

Anyone having a savings account and debit card in the Karnataka Bank can register on our CBDC
app

Follow these instructions to register/sign up for CBDC:
1. Download Karnataka Bank Digital Rupee App from Play store/App store.
2. Select the SIM (Linked to your Karnataka Bank Savings Account)
3. Select login authentication method (You can choose among PIN, Pattern or Biometric
methods).
4. Set 6-digit wallet PIN.
5. Select Karnataka Bank Savings Account you wish to link to complete KYC.
6. Validate linked Karnataka Bank Savings Account using debit card details (Last 6-digits of Debit
card and expiry date).
7. You are all ready to use Karnataka Bank Digital Rupee App

For checking the status of KYC or updation of KYC, please get in touch with your home branch.
After updation of KYC, please attempt registration.

The App updates may be pending. Please uninstall the App and reinstall it from Google Play store/
App Store. Follow the next steps as prompted by the App.

SIM Card verification is done with mobile number registered in your Karnataka Bank Account.
Please check the SIM Cards on your phone. If you have two SIM cards, kindly disable the other SIM
card momentarily and keep active only the one that is registered in your Karnataka Bank Account.
After verification and successful registration on the App, you may re-enable the other SIM.

A CBDC wallet is a digital wallet in your android/iOS device which will store your digital currency
like the physical wallet stores physical currency. It may be mentioned that if you lose your physical
wallet, retrieving the same is very difficult, however, in case of digital rupee wallet, the money is
safe even if the device on which the wallet is saved, is lost as the same can be retrieved by
creating the wallet protected by PIN.

1. Download Karnataka Bank Digital Rupee App and complete Registration.
2. After completion of Registration, click on the “Add Balance” button on home page and
swipe up the token denominations you wish or enter the desired amount up to two
decimals such as ₹56.23, ₹102.86 and click on Add Digital Rupee.
3. Select the Linked Karnataka Bank Savings Account and click on Add Digital Rupee.
4. On the next screen click on Load Digital Rupee to complete the “Load”

Transaction limits are as follows:
1. Maximum holding limit in the wallet is ₹1,00,000
2. Maximum per transaction limit is ₹10,000 including load, redeem and transfer(CBDC-CBDC and
CBDC-UPI)
3. Maximum Outward transfer(Karnataka Bank to other bank’s digital rupee application) limit per
day is ₹50,000
4. Maximum P2P transactions in 30 days are 100 and there is no limit on P2M transactions.
5. Maximum per transaction limit during cooling period is ₹5,000

When user registered for the first time, first 24 hours is cooling period.

In this case, please wait for one day, tokens will be credited back to your wallet.

In this case, please wait for one day, amount will be credited to the beneficiary.

No interest shall be payable by the Bank in respect of any balance held in the CBDC Wallet.

CBDC systems are built with robust security features to protect against fraud, unauthorized access,
and counterfeiting, ensuring the integrity of the CBDC.

1. Login to Karnataka Bank Digital Rupee app and select “Withdraw” on home page.
2. Swipe up the required denominations of tokens or enter the desired amount up to two
decimals to redeem and click on Withdraw Digital Rupee.
3. Select the linked Karnataka Bank Savings Account that needs to be credited, click on
Confirm and enter wallet PIN.
4. Digital Rupee tokens are unloaded from your wallet and the selected Karnataka Bank
Savings Account will be credited with corresponding amount.

1. Login to Karnataka Bank Digital Rupee app and select “Send” on home page.
2. Choose the option either through phone number or QR code to make payment.
3. If you select phone number, enter contact numbers/contact name to verify.
4. Alternatively, if you select QR code, you can either scan any CBDC QR code or upload any
QR code from the gallery and enter wallet PIN to complete the payment.

CBDC has fixed denominations akin to the existing physical currency denominations and those are
₹0.01, ₹0.50, ₹1 coins and ₹2, ₹5, ₹10, ₹20, ₹50, ₹100, ₹200, ₹500 notes.

For example, if you want to purchase ₹44 item and you have only ₹50 denomination in your
wallet you can send ₹44 denomination by entering ₹44 in amount field and you will receive
remaining ₹6 automatically into your wallet.

NO. You can’t transfer like that, but you can transfer from CBDC Wallet to CBDC Wallet, and you
can redeem from CBDC Wallet to your bank account.

No. You can’t load tokens into CBDC Wallet using credit card. You can load only through Savings
Bank account.

All the payments are instant and are available 24/7.

If you do not receive the refund within hours, please find the dedicated email ID for the customer
support and Customer care contact numbers in the Application or contact our Customer Care on
1800-425-1444/1800-572-8031 or email us to cbdc@ktkbank.com.
Users can lodge complaints for failure transaction from the transaction status screen by clicking
on Raise dispute Option.

1. Login into CBDC App.
2. Then, click on Profile icon on top left corner of the home screen.
3. Select De-register option in the menu.
4. Prompt will be shown about wallet being deleted, click on continue.
5. Authenticate with your wallet PIN and wallet will be de-registered.

1. Click on Profile icon on top left corner in the CBDC app.
2. Go to PIN settings and Click on Forgot PIN.
3. Enter last 6 digits of Karnataka Bank debit card and the expiry date.
4. Enter the new Wallet PIN which should not match with the last 5 tries.

Users can click on the Filter Option in the History screen and select any filters among Type of
Transaction, Date and Date range.

No. There is no cost associated with CBDC or CBDC wallets. You don’t even have to put money in
your wallet when you open it.

There is no minimum balance required to open/ maintain e-Rupee wallet.

Users can recover the CBDC wallet using Debit Card or Wallet PIN which should not match with
the last 5 tries. However, the registered mobile number should be the same as that used during
the registration process.

One user can hold only one wallet with one Registered mobile number.

To register successfully, you need to enter accurate debit card details respective to the Bank
account selected.

In the View Wallet, you can see the denominations which are available in your wallet not all the
denominations.

No, you can’t use CBDC with ATM cards or Online Banking it can used only with Debit Cards.

Once the Collect Request QR Code is generated, it is valid for only 15 minutes, after it get expired
user must again generate another QR code.

In case you input the wrong PIN more than 3 times as day, then the transaction on CBDC app will
be temporarily blocked. Customers need to reset the Wallet PIN or wait for 24 hours to unlock.

Users can lodge a complaint on our Customer Grievance Portal. The link for the same is as below.
https://karnatakabank.com/etms/complaint.php.

If there are no transactions in the CBDC Application for one month, the wallet will automatically
de-register and user need to recover his wallet with Old Six Digit Wallet PIN or with Debit Card
Details.

This error displayed when USB Debugging Option is enabled in the Device. Please turn off USB
Debugging in the device to enable registration.
Follow the below mentioned steps to turn off USB Debugging:
1. Go to settings, search “Build number.”
2. Click 7 times on Build number then search “Developer option”.
3. In Developer Options, turn off the USB Debugging.